Poclicy
PLACING & CONFIRMING ORDERS
Please email the list of cabinets that you need to us; you will receive an acknowledgement, latest, by the end of day. Please review the acknowledgment sheet to confirm the order and then email back to us to place the order. (Order won’t be processed until the signed acknowledgement is received). Once the order is confirmed, you will receive an invoice from us。
DELIVERY
We can deliver to jobsite and warehouse. We will either deliver with our company truck or use an outside carrier (such as Trucking Company and UPS). Delivery fee will be determined when we decide which method of shipping is the best for the order, and it will be added on the estimate sheet. All jobsite delivery is Curb Delivery only. We do not move cabinets into customer’s homes.
IF YOU NEED EXTRA SERVICES WHEN DELIVER, PLEASE CALL US FOR MORE DETAILS.
PICK UP ORDERS
Dealers may pick up at our warehouse location at 170 Allen blvd, Farmingdale NY 11735. Please indicate on your order sheet if you intend to do so. Pick up time are Monday-Friday, 8:00am-5:00pm. We allow tail-gate pick-ups, as well as personal vehicles.
LEAD TIME
Most assembled orders leave the warehouse within 5-7 days; RTA orders leave our warehouse in approximately 1-3 days. Lead time may vary for large orders or under special circumstances (such as national holidays, etc.). IF YOU NEED RUSH ORDER YOU CAN CONTACT US.
MODIFICATIONS
Modifications are available for an additional fee. Modification is subject to availability, may require more time. Modifications items can not return or exchange.
CLAIMS
When assembled cabinets are delivered or picked up, please inspect them then sign the packing slip, any incorrect or missing items will not be honored once the packing slip is signed for. If any item is missing or damaged please write on the packing slip and then contact us.
For K/D cabinets you will have 7 days to open and inspect the items, if no claim was filed within 7 days, future claims will not be accepted. Damaged items claims must be made prior to assembly and before installation. No damage claims will be processed after the installation.
RETURNS
Cabinets can be returned for up to 3 weeks after delivery date. We can only accept RTA returns in new condition and original packaging. All returns are subject to inspection and a 25% restocking fee. Returns are accepted for credit only, and applicable credit will be applied to the dealer account.
RETURNED CHECKS
We will charge a $50 returned check fee for all returned checks. Any returned checks must be paid in full before additional shipments can be processed.
LIMITED WARRANTY
Warranty Coverage:
- Stained Cabinets: 5 years from the date of purchase.
- Painted Cabinets: 3 years from the date of purchase.
What Is Covered:
- Defects in materials or workmanship under normal use.
What Is Not Covered:
- Damage from misuse, mishandling, abuse, improper storage, or installation.
- Modifications, exposure to excessive moisture, extreme temperatures, accidents, or negligence.
- Normal wear and tear, including:
- Wood expansion/contraction resulting in seam lines, minor joint separations, or hairline cracks (common in painted finishes).
- Natural variations in wood color, grain, or aging due to sunlight, smoke, cleaning products, or other environmental factors.
- Natural wood characteristics: Part of the inherent beauty of wood is the natural variations that occur, being that it is an organic material. Grain, pinholes, and knots are all characteristics that tell the story of the tree that becomes your cabinetry. These features are intentional and should not be misinterpreted as defects.
- Woodworking joints: A dado joint is a woodworking joint that is not inherently defective, and a seam is not a defect, but rather a natural part of the joint's construction. Dado joints are known for their strength and are used in various applications. The visible seam where two pieces of wood join is a characteristic of the joint's construction, not a defect.
- Costs related to installation, removal, or transportation of defective products.
Filing a Claim:
- All claims must be submitted prior to cabinet installation or assembly. Claims submitted after installation will be denied.
- Claims must be initiated through the original dealer or distributor—not directly with J CABINETRY.
- Do not return defective items unless instructed. Photographic evidence may be required.
